Returns & Repairs
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Returns & Repairs



Registered Users, please login here:

 
 

Dear customer,

We are migrating our Intermec EMEA business to the Honeywell SAP (ERP) environment with an expected Go Live date planned for early October 2018.

As a result of this implementation, you will likely see a number of changes and benefits which apply to all Honeywell products including service contracts.

For our Service customers, the following benefits will be delivered:

  • A unified Customer Service team and contact point for all Service contracts and service products
  • One RMA portal for all legacy equipment
  • One Purchase Order for all legacy equipment (HSM, INTERMEC, DMO, LXE)
  • Regional-based sales entity for PO placement (contracts and RMAs)
  • Intention to standardize the names for all entities (replacing HHP or Intermec).

Remit-to address and banking details may be different and will be communicated once all details are confirmed. Above changes are effective after the go-live.

Below an overview of the implementation schedule with key cut activities and dates that will impact the daily operations during the cut over period:

#In All EMEA Transacting Systems, last day to...Cut off DateRe-open date
1Order a service or software contractSeptember 211st week of October
2Last day to place and ship Authorized Service Provider (ASP) ordersSeptember 241st week of October
3Issue an RMA for product repair cut-off at 14:00 CET & GMT for invoicingSeptember 281st week of October
4Issue Advance Exchange RMASeptember 281st week of October
5Ship a repair RMASeptember 281st week of October

Please note that the schedule can be subject to change.
Further details will be provided in the next weeks as we get closer to the Go Live date beginning of October.



To obtain a login please contact your local Intermec Service Administrator: Contact
Country Contact
Belgium BeNeLuxService@honeywell.com
Denmark Wenche.Hagebakken@Honeywell.com
Eastern Europe & Mediterranean countries EasternService@honeywell.com
Finland Wenche.Hagebakken@Honeywell.com
France Malika.Mellaket@Honeywell.com
Germany DACHService@honeywell.com
Italy Silvia.Finatti@Honeywell.com
Luxembourg BeNeLuxService@honeywell.com
MEIA countries servicehelpmea@honeywell.com
Morocco PearlOliveth.Carpio@Honeywell.com
Netherlands BeNeLuxService@honeywell.com
Norway Wenche.Hagebakken@Honeywell.com
Portugal maria.deandres@honeywell.com
Spain maria.deandres@honeywell.com
Sweden Wenche.Hagebakken@Honeywell.com
Tunisia PearlOliveth.Carpio@Honeywell.com
United Kingdom ACSHSMService-UK@Honeywell.com
Other countries ACSHSMService-UK@Honeywell.com
Dienstanbieter / service provider: CTDI Schloss Holte GmbH
Bahndamm 39
D-33758 Schloß Holte-Stukenbrock
Deutschland / Germany
Geschäftsführer / managing director: Gerald Joseph Parsons, Leo David Parsons, Richard Kieselstein
Handelsregister / company registration: HRB 39 776, Amtsgericht Bielefeld, Deutschland
USt.-IdNr. / VAT number: DE813752637
Kontakt / contact: Tel.: +49 (0) 5207 9290-102
Fax: +49 (0) 5207 9290-401
E-Mail: info-shs@ctdi.com