Returns & Repairs
Registered Users, please login here:
We are migrating our Intermec EMEA business to the Honeywell SAP (ERP) environment with an expected Go Live date planned for early October 2018.
As a result of this implementation, you will likely see a number of changes and benefits which apply to all Honeywell products including service contracts.
For our Service customers, the following benefits will be delivered:
- A unified Customer Service team and contact point for all Service contracts and service products
- One RMA portal for all legacy equipment
- One Purchase Order for all legacy equipment (HSM, INTERMEC, DMO, LXE)
- Regional-based sales entity for PO placement (contracts and RMAs)
- Intention to standardize the names for all entities (replacing HHP or Intermec).
Remit-to address and banking details may be different and will be communicated once all details are confirmed. Above changes are effective after the go-live.
Below an overview of the implementation schedule with key cut activities and dates that will impact the daily operations during the cut over period:
|#||In All EMEA Transacting Systems, last day to...||Cut off Date||Re-open date|
|1||Order a service or software contract||September 21||1st week of October|
|2||Last day to place and ship Authorized Service Provider (ASP) orders||September 24||1st week of October|
|3||Issue an RMA for product repair cut-off at 14:00 CET & GMT for invoicing||September 28||1st week of October|
|4||Issue Advance Exchange RMA||September 28||1st week of October|
|5||Ship a repair RMA||September 28||1st week of October|
Please note that the schedule can be subject to change.
Further details will be provided in the next weeks as we get closer to the Go Live date beginning of October.
To obtain a login please contact your local Intermec Service Administrator: Contact